Campaign Factory Pty Ltd
Last updated: 23/01/2026
Campaign Factory Pty Ltd (“Campaign Factory”, “we”, “us” or “our”) is a marketing and campaign services company. We design, manage and operate digital campaigns, petitions, advocacy initiatives and engagement platforms on behalf of our own brands and third-party clients.
This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Scope of this policy
This policy applies to personal information collected through:
- Websites, landing pages and digital platforms operated by Campaign Factory
- Online petitions and advocacy campaigns
- Marketing campaigns conducted for Campaign Factory or its clients
- Email, SMS and digital communications
- Events, surveys and engagement tools
Campaigns may be operated by Campaign Factory directly or on behalf of clients, including businesses, community groups or advocacy organisations.
2. Personal information we collect
The types of personal information we may collect include:
- Name
- Email address
- Phone number
- Postcode, suburb, state, electorate or region
- Opinions, comments or messages submitted via campaigns or petitions
- Marketing preferences and communication history
- Technical data such as IP address, browser type, device information and usage data
We only collect information that is reasonably necessary for campaign delivery, marketing, analytics, or client reporting.
3. How we collect personal information
We collect personal information when you:
- Sign a petition or campaign action
- Subscribe to campaign updates or communications
- Submit a form, survey or feedback
- Participate in an event or digital engagement
- Interact with our websites or advertising
Information may be collected directly from you or automatically through cookies and tracking technologies.
4. How we use personal information
We may use personal information to:
- Operate, manage and optimise marketing and advocacy campaigns
- Communicate with participants about campaigns, issues or outcomes
- Segment audiences by geography or interests
- Provide reporting and insights to campaign clients
- Improve campaign performance, messaging and reach
- Comply with legal or regulatory obligations
Campaign Factory does not sell personal information.
5. Petitions, campaigns and third-party clients
When you engage with a petition or campaign:
- Personal information may be collected by Campaign Factory on behalf of a client
- Data may be shared with the campaign sponsor, decision-makers, elected representatives or stakeholders where relevant and clearly connected to the campaign purpose
- Data is often shared in aggregated, postcode-based or electorate-based formats, rather than as full individual records
The specific use or disclosure of information may vary depending on the campaign and will be consistent with the purpose disclosed at the time of collection.
6. Disclosure of personal information
We may disclose personal information to:
- Clients for whom campaigns are operated
- Technology and service providers (email platforms, analytics, hosting, CRM systems)
- Media, decision-makers or public bodies where relevant to a campaign
- Government agencies or regulators where required by law
All third parties are required to handle personal information securely and lawfully.
7. Cookies, tracking and analytics
Campaign Factory uses cookies and similar technologies to:
- Measure campaign effectiveness
- Analyse traffic and engagement
- Improve user experience
- Deliver relevant marketing communications
You can manage cookie settings through your browser preferences.
8. Data storage and security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure. Data may be stored in Australia or overseas using secure cloud-based systems.
While we implement safeguards, no data transmission or storage system can be guaranteed as completely secure.
9. Access, correction and complaints
You may request access to or correction of your personal information held by Campaign Factory. Requests or complaints can be made using the contact details below.
We will respond within a reasonable timeframe and in accordance with legal requirements.
10. Opt-out and communications
You may unsubscribe from marketing or campaign communications at any time using the provided links or by contacting us directly. Some transactional or legally required communications may still be sent.
11. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be published on our website.
12. Contact details
For privacy enquiries, access requests or complaints, contact:
Campaign Factory Pty Ltd
Email: privacy@campaignfactory.com.au
Address: 32 Hope Street South Brisbane QLD 4101